What we are doing to keep you and our team safe

Here is a reminder of our protocols under COVID-19 Alert Level 2.

Pre-appointment questionnaire

When booking appointments, we will be screening all patients with the following questions. If you answer ‘yes’ to any of these questions, anytime between booking your appointment and arriving at the surgery, please contact us immediately.

• Do you have a confirmed diagnosis of COVID-19?
• Are you waiting for a COVID-19 test or the results?
• Have been to Auckland in the last 14 days?
• Have you had contact with someone with a confirmed diagnosis of COVID-19?
• Have you had contact with someone who has been in isolation or a quarantine facility in the last 14 days (including staff)? 
• Do you have any of the following symptoms that are new or worsening?

­  - a cough

­  - a high temperature of at least 38°C

­  - shortness of breath

­  - sore throat

­   -sneezing and runny nose 

­  - temporary loss of smell.

Anyone who answers ‘no’ to all these questions can be treated normally. Anyone answering ‘yes’ will require extra precautions. If you answer ‘yes’, please contact us immediately and we will discuss treatment options.

Ongoing safety measures

We will continue to maintain our other precautions. These include:

• The day before your appointment, we will text with a reminder to review any recent symptoms.
• We have the New Zealand COVID Tracer QR Code in the lobby and on our front desk for your use.
• We will be checking contact details on our files are up to date.
• We will continue to provide alcohol-based hand sanitiser in all waiting areas and clinic rooms, use it freely!
• We will continue regular cleaning of high touch surfaces with detergent and disinfectant.
• We have stocks of all necessary PPE, and will be using different configurations depending on your risk level. 

What to do when you visit the surgery

So we can minimise person to person contact, we are aiming for contactless interactions wherever we can. We are contactable by phone on 04 472 3510 or email at [email protected].

Arrival

• Please arrive as close to your appointment time as possible, to avoid unnecessary waiting in the waiting room
• We are using face masks and we are encouraging clients to use of face coverings, if you do not have one these can be provided for you at reception. 
• When you come for your appointment, please come alone. Anyone accompanying you needs to wait outside the building such as in the car.
• Please have a maximum of 2 people in each lift.
• Please use alcohol rub provided on entry and exit and prior to using the eftpos terminal.
• We will bring you straight through to the surgery, without waiting in the waiting room.
• Please avoid touching any surfaces on your way in.

Departure

• After treatment, feel free to walk straight out, avoiding touching any surfaces where possible.
• Before departure we will provide alcohol hand rub so you can sanitise your hands.
• We recommend using the stairs to exit the building to avoid waiting for busy lifts.
• Our receptionists will contact you to make any future appointments and organise online payment of your account.
• If you need to pay your account by eftpos, our onsite receptionist will be able to do this for you.

Further updates & information

We will post any protocol changes on our website, Facebook page and Google business profile. We thank you for your patience while we adapt to the changing national situation once more.  Keep healthy, we look forward to seeing you all again soon!

Noho ora mai

Richard and the Greenwood Grincare Team